Our Policy

We want all of our guests to enjoy their stay at the Grand Islander Hotel. If you have any further questions, please contact our front desk at 419-285-5555. NO COOLERS ARE PERMITTED ON HOTEL PREMISES.

Room Types
We have rooms with (2) double beds, (2) queen doubles, (1) queen size bed, or (1) king size bed. We guarantee room type; however, we can’t guarantee room location.

Deposits
A deposit of the first night’s stay for each room reserved is required when making reservations. Deposits may be made by credit card that must be on file to guarantee reservations. 72 hour hold for damages or excessive cleaning ($100 for single bed, $200 for double beds).

Cancellations
Cancellations from the date the reservation is made until 14 days prior to arrival date are charged a $20.00 processing fee per room. Cancellations from 14 days to 7 days prior to arrival are charged a $30.00 fee per room and cancellations made within 7 days of arrival will forfeit the entire deposit and rooms reserved. THERE ARE NO EXCEPTIONS TO THIS POLICY.

Check-In/Check-Out
Check-In time is 3:00 pm on the day of the arrival and check-out is 11:00 am on the day of departure. Rooms must be paid in full at the time of check-in by either credit card or cash.

Damage to Room
Damage and/or theft to any room will be charged to the registered guest’s credit card unless other arrangements are made. Damage and/or theft will be billed at the applicable rate. Evidence of smoking in a non-smoking room will result in a $250.00 cleaning charge.

NO COOLERS ARE PERMITTED ON HOTEL PREMISES.

Miscellaneous
Rollaway beds are $30.00 per night, but are not guaranteed.
Each additional guest is $40.00 charge per room.
Group rates are available in excess of 10 rooms for weekday stays.
No pets permitted other than service dogs.

If for any COVID related reason the hotel is closed a full refund will be issued.